Privacy Policy

1. Introduction

Gorikaya Utka ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gorikaya-utka.com (the "Website") or engage with our renovation services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Website, and information from third-party sources.

2.1 Information You Provide to Us

We may collect personal information that you provide to us when you:

• Fill out contact forms or request a quote
• Subscribe to our newsletter
• Communicate with us via email, phone, or in person
• Provide feedback or respond to surveys
• Sign contracts or agreements for our services

Personal information may include:

• Name, address, email address, and phone number
• Property information related to renovation projects
• Project preferences, budgets, and timelines
• Payment information for deposits and service fees

2.2 Information We Collect Automatically

When you visit our Website, we may collect certain information automatically, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring websites or sources
• Time and date of your visit

This information is collected using cookies, web beacons, and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

2.3 Information from Third-Party Sources

We may receive information about you from third parties, such as:

• Business partners and subcontractors
• Referral sources
• Public databases and social media platforms (where permitted by law)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and respond to your inquiries, quotes, and service requests
• Communicate with you about our services, promotions, and events
• Customize and personalize your experience on our Website
• Analyze usage patterns to improve our Website and services
• Detect, investigate, and prevent fraudulent transactions and unauthorized activities
• Comply with legal obligations and resolve disputes

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: When we need to process your information to fulfill our contractual obligations to you.
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention.
• Consent: When you have explicitly consented to the processing of your personal information for specific purposes.
• Legal Obligation: When we need to process your information to comply with legal requirements.

5. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Website hosting and analytics providers
• Contractors and subcontractors involved in your renovation project

These service providers are only permitted to use your information as necessary to provide services to us and are required to maintain the confidentiality of your information.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

5.4 With Your Consent

We may share your information with other third parties with your consent or at your direction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Our legal obligations
• The applicable statute of limitations
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

7. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. These measures include:

• Using encryption when transmitting sensitive information
• Implementing access controls and authentication procedures
• Regularly reviewing and updating our security practices
• Training our staff on proper data handling procedures

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Data Portability: You may request a copy of the information you have provided to us in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your information based on our legitimate interests.
• Withdraw Consent: If we rely on your consent to process your information, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8.1 Email Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

8.2 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Website. For more information, please see our Cookie Policy.

9. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.

If we transfer your information to other countries, we will take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.

11. Third-Party Links

Our Website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We recommend reviewing the privacy policies of any third-party services you access through links on our Website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page and update the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Gorikaya Utka
123 Renovation Ave
Toronto, ON M5V 2K6
Canada

Email: [email protected]
Phone: (416) 555-1234